FAQS

Can I return or cancel my order?

We cannot accept returns, exchanges or issue refunds. If your product was damaged in shipping, please let us know immediately.

What do you do with my info?

See our Privacy Policy. We do not ever sell your information to any 3rd parties.

Are your products plant-based?

All of the products we offer are plant based.

Are the products natural?

They are. We try to use as natural ingredients and organic whenever possible. We always list the current ingredients on our website.

Are your products gluten-free?

We try our best to source gluten-free ingredients and don’t add any wheat, wheat derivatives or gluten to our products.

How do I keep my soap pump from getting clogged?

Due to the natural thick nature of our CLEANSE, the pump may become clogged over time. Rinse pump under COOL water until the clog has loosened.

What shipping options do we offer?

All of our packages are shipped via USPS and UPS. In an effort to get you the goods in a speedy way, we ship at least three days a week. We also usually ship USPS Priority or First Class.

In an effort to keep shipping prices as low as possible, we are charging you what USPS + UPS charges us (or less). We are not adding any handling charges. We will continue to do whatever we can to bring you the lowest shipping costs. Unfortunately the carriers charge a lot for shipping due to fuel costs, etc…,

It doesn’t appear you ship to my country. What can I do?

If you’d like to order from us but you are outside of the U.S. (or Hawaii, Alaska or Puerto Rico), email us and we will try our best to ship our product to you (rstportland@gmail.com).

My order was shipped 2 weeks ago and I still have not gotten it. What should I do?

It’s best to first check the address we shipped to, which was provided to us when you checked out. We send two emails to the purchaser; one when we receive the order and when your package is shipped. Did you get those emails? Please find them and see that the proper address was provided. Email us (juliehassonskincare@gmail.com) if it was not. If it was, please email us and we’ll help you out! Our contact phone number is 503-214-0774.

How can I pay for my orders?

We accept payment online by credit card.

I have a question, who should I ask?

Write to us (rstportland@gmail.com)! We’re super friendly and we love to hear from you!

Is your site secure?

Yes! Because we know how important security is for our customers, we have taken great measures to ensure the security and confidentiality of ordering information such as credit card numbers, addresses and personal data.

Julie’s Original, LLC uses SSL (Secure Sockets Layer) technology for encrypting data transmitted over the internet. SSL was created by Netscape and is supported by most internet browsers, including Netscape Navigator and Internet Explorer. If you see a green line at the top of your window and a symbol (usually in the lower portion of your screen) that looks like a lock and key, then you are protected by SSL protocol. Other browsers use similar, but not necessarily identical, indicators.

If you’re having trouble with our website, please email us (juliehassonskincare@gmail.com) and let us know. We apologize for any inconvenience. You can also phone us at 503-214-0774. We are located in Beaverton, Oregon.